Our goal is to improve our client’s Return on Investment, through capable systems to facilitate business productivity and profitability. Our highly skilled and experienced staff bring industry knowledge and technical expertise while giving you the personalised service you expect.
We understand the need to leverage software to run day-to-day operations. Our services include the technical, project and consulting aspects of running a comprehensive software suite.
- System Design
- System Implementation
- System Consulting
- System Support
- Project Management
- Change Management
- Application Development & Deployment
- Financial Consulting
- Service Desk
- Cloud Services
System Design and Implementation
We will manage your transition when you change systems and update manual processes to a new automated environment. We will take the time to understand your processes and design the system with your people, to best serve the way you work. A project manager will guide you through the implementation project, while the expert consultants and technical specialists work with management, finance, business users and IT. We will automate and structure your historical data in the new system for continuity and on-going insights.
If you can’t drive it, you can’t get there! Our training is provided by agency experts for super users doing UAT (User Acceptance Testing) and classroom training for managers, end users and administrators. Over and above using the features effectively you need to learn how to manage and align to a myriad of compliance, control and governance.
We encourage people to keep learning and making the system work better for you. Training is tailored to your organisation, on your own data. New employees are trained when they join the agency to make them productive as quickly as possible.
Support is bundled with the users’ access license and available through our world-class service desk. We offer telephonic and email support and arrange for weekly site visits, where possible, to give the user the best experience. The majority of end-user support queries are resolved within 40 minutes. Our support desk logs all new requests for support and software development, each with a unique call ID.
System and financial consulting serve two different purposes, one is to enhance the system usage, the other is to guide and assist clients through new or unfamiliar processes. Our veteran agency consultants align to industry best practice while understanding the local compliance to tax and accounting rules.
With ever-changing markets and transformational technology increasing the speed at which we need to adapt, we are continuously evolving our solutions. From industry requirements to client specific requirements, our development methodology supports new release capability to enhance all our client’s software.
“From the vendor invoice, I know who the client is and what discounts were negotiated on this deal”